So, why is VoIP important?
VoIP allows users to call nationally and internationally for cheap, since users only need an Internet connection and a computer. VoIP is not limited to voice communication. Most VoIP services incorporate video and text.
For example at Epicom, we partner with Twilio, a cloud communications platform. We recently used their voice and phone application to build a Click-to-Call plugin for SugarCRM. This plugin allows users to click on any phone number and initiate the call from their CRM system.
VoIP is important because it changes the way our society–our world communicates. It is becoming easier for all-sized businesses to work with people across the country and overseas.
It is a fundamental shift in the way we communicate.
I was surprised to learn how VoIP applications are changing our lives. Technology is advancing what we are capable of as employees, as businesses and as people. It allows us to make life easier. better. cheaper.
Being able to click-to-call from the CRM reduces wasted time for sales, marketing and operations teams. It may seem silly but those little things improve the quality of life.
By cutting that time out of a persons day, there is more time for innovation and advancement.
Those two words, innovation and advancement, are the core of business. I just learned the meaning of VoIP, but as I read, I started thinking of the possibilities. I encourage you to think of how VoIP and technology can help your business. You never know what you could be over looking.